Twilio is an American cloud communications platform as a service company. It allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs.

In our system, we are providing an integration platform with our system to perform conversations via call and message.


Step 1: Create your Twilio account, if not created.




Step 2: Log in with your Twilio account



Step 3: On the dashboard, under Account Infor, you will find the Account SID and Auth Token which is used to connect iSmartRecruit to your Twilio account.


Step 4: Copy the required information and paste it into your iSmart system 

Navigation Link:


Open Personal Setting


Click on Connect Tab


Under Twilio connect add all details and Update


Webhook Details 

You will be required to add Webhook details to your Twilio account to ensure that iSmart gets integrated. These webhook details will ensure that you receive notifications, messaging and calls in your iSmart account as well. 

Step 1: Click on Phone Number to manage Active Number 


Step 2: Open the Number to view its webhook details for Calls



Add the below details in the 'A Call Comes In' and 'Primary Handler Fails' sections. 


A Call Comes In : 

Primary Handler Fails : 


Step 3: Scroll down to the Messaging details section. 



Add the below details in the 'A Message Comes In' and 'Primary Handler Fails' sections. 


A Message Comes In : username

Primary Handler Fails : username

*Note: Please add your iSmartRecruit username after = sign (without space, no capital letters) 

Example:[email protected]