Twilio is an American cloud communications platform as a service company. It allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs.

In our system, we are providing an integration platform with our system to perform conversations via call and message.

 

Step 1: Create your Twilio account, if not created.

Website: https://www.twilio.com/ 

 

 

Step 2: Log in with your Twilio account

 

 

Step 3: On the dashboard, under Account Infor, you will find the Account SID and Auth Token which is used to connect iSmartRecruit to your Twilio account.



 

Step 4: Copy the required information and paste it into your iSmart system 

Navigation Link: https://app.ismartrecruit.com/profileSettings

 

Open Personal Setting

 

Click on Connect Tab

 

Under Twilio connect add all details and Update

 

Webhook Details 

You will be required to add Webhook details to your Twilio account to ensure that iSmart gets integrated. These webhook details will ensure that you receive notifications, messaging and calls in your iSmart account as well. 

Step 1: Click on Phone Number to manage Active Number 

 

Step 2: Open the Number to view its webhook details for Calls

 

 

Add the below details in the 'A Call Comes In' and 'Primary Handler Fails' sections. 

 

A Call Comes In : https://app.ismartrecruit.com/twilioCallServlet 

Primary Handler Fails : https://app.ismartrecruit.com/twilioServlet 

 

Step 3: Scroll down to the Messaging details section. 

 

 

Add the below details in the 'A Message Comes In' and 'Primary Handler Fails' sections. 

 

A Message Comes In : http://app.ismartrecruit.com/twilioServlet?uName=your username

Primary Handler Fails : http://app.ismartrecruit.com/twilioServlet?uName=your username

*Note: Please add your iSmartRecruit username after = sign (without space, no capital letters) 

Example: http://app.ismartrecruit.com/twilioServlet?uName=[email protected]