Accessing the Onboarding Screen

  • For Agency Users:
    Click on the three-dot menu (⋯) on the left-hand navigation panel and select Onboarding.


  • For Corporate Users:
    Click directly on the Onboarding icon from the left-hand navigation menu.



Track In-Progress Onboarding

  1. Go to the Inprocess Onboarding Candidates tab.


  2. View a list of candidates currently undergoing onboarding, along with key details such as:

    • Candidate Name

    • Job Title

    • Client Name

    • Onboarding Status

    • Days Since Last Status Update


Manage Candidate Onboarding

  • Change Onboarding Status:
    Click the status dropdown (e.g., “Request Sent”) and choose a new status based on progress.


  • Mark as Completed:
    Once the onboarding process is finalised, change the candidate’s status to Completed. The candidate will then appear under the Completed Onboarding Process tab.


  • Resend Welcome Email:
    Click the blue email icon to resend the onboarding welcome email to the candidate.


  • View Submitted Information:
    Click the yellow eye icon to review the candidate’s submitted onboarding details.


  • Edit or Cancel Onboarding:
    Use the More Actions (⋯) menu next to the candidate to make edits or cancel the onboarding.



Automatic Submission Notifications

When a candidate completes their onboarding submission, the system will send a Notification to the user who initiated the onboarding process.


Need Help?

For questions or support with onboarding management, contact us at [email protected].