1. What is the difference between Active Jobs and Active Vacancies?

Active Jobs refer to the number of job openings that are still open.
Active Vacancies indicate the total number of candidates required across those jobs.

Example: If there's one job titled Office Assistant requiring two hires, you’ll have 1 Active Job and 2 Active Vacancies.


2. How is work completion calculated?

Work Completion = (Number of Hired Candidates ÷ Number of Vacancies) × 100


3. Where can I view the work completion rate?
  • Dashboard – For overall completion

  • Jobs Screen – For job-wise completion rates


4. What languages are supported by the resume parser?

The parser supports: English, Hebrew, Spanish, French, and Japanese


5. What fields are parsed by the Resume Parser?

The following fields are extracted:

  • Name, Email, Contact Number, Location, Qualification, Skills

  • Current & Expected CTC, LinkedIn URL, Twitter URL

  • Designation, Employer, DOB, Experience, Gender

  • Marital Status, Home Number, Nationality, Pincode

  • Candidate Photo


6. Can I send calendar invites to Clients, Leads, or Vendors like Outlook?

Yes, invitees will receive an ICS file to add the event to their Outlook or other calendar apps.


7. Can I customise Client, Candidate, and Job forms?

Absolutely. Go to Admin > Customisation Tab to add, remove, or reorder fields.
Navigation Link


8. Can I add notes to each Client Contact?

Yes, click the Notes icon beside the client name and specify the contact in the 'Contact Name' field.


9. How do I remove a candidate from a specific job?

In the Job View > Candidate Tab, go to More Actions > Unassign Candidate.


10. Will I be notified when a job's target date is crossed?

No notification is triggered, but you can track delayed jobs via:

  • Dashboard widget: Top 10 Delayed Jobs

  • Job Duration Report


11. How are recruiters or managers notified of a new job?

When a job is created, associated users receive a Growl (push) notification.


12. Can I promote jobs on social media?

Yes, use Run Social Campaign from the three-dot menu in the Job View dialogue.


13. What is an Active Candidate?

A candidate currently assigned to a job and actively moving through the recruitment stages.


14. Where can I find candidates who applied via website or job boards?

Go to the Job View > Candidate Tab and check under the ‘Applied’ status.


15. How can I assign a candidate to a job?

You can:

  • Drag & Drop the resume onto the job

  • Search & select the candidate, then click Assign Job


16. Who can change candidate status in bulk?

Any system user. Just multi-select candidates and use More Actions > Change Status.


17. How do I add a resume later if I created a candidate without one?

Go to the Candidate Profile and click the Edit icon to upload a resume.


18. Can custom notifications be triggered during status changes?

Yes. Recruiters and managers receive notifications when a candidate progresses through the workflow.


19. Do candidate notes carry over across multiple jobs?

Yes. Notes added to a candidate in Job A will also appear in Job B.


20. Where can I see all candidates assigned to a job?

Open the job, then go to the Candidate Pipeline tab in the Job View.


21. Can I send candidate profiles to clients without showing contact info?

Yes. Use the Share Job Tracker and uncheck the fields (email, phone) you don’t want to share.


22. How is the success rate calculated in the pipeline?

(Candidates Placed ÷ Candidates Assigned) × 100


23. How is candidate workflow maintained in iSmartRecruit?

Via customisable candidate statuses, set under Admin > Recruitment Workflow.


24. How many resumes can be added per candidate?

You can upload up to two resumes. Both will be searchable.


25. How many documents can be added for a candidate?

You can add multiple documents without limit.


26. Can a candidate be assigned to multiple jobs?

Yes. You can assign one candidate to multiple jobs and vice versa.


27. Will candidates receive an automatic email after applying?

Yes, automated emails are sent when a candidate applies via your website, job boards, or social platforms.


28. Can candidates update their own profile?

Yes, using the Profile Update feature. You can email a form link allowing them to update their information, and you'll receive a system notification upon submission.


29. Is there a duplicate check if a candidate submits their CV again?

Yes. The system checks for duplicates based on Email, Mobile Number, and LinkedIn URL.


30. From where can I source candidates?

You can source from:
Outlook, Gmail, LinkedIn, Facebook, Twitter, Job Boards, Upload, Excel, Mailbox, and Website


31. How does the candidate search work?

There are four primary methods:

  • Keyword search (within resume)

  • Location & experience

  • Candidate information

  • Other filters like notes, import dates, tags, etc.

Combine filters for more refined results.


32. What are 'Optional', 'Mandatory', and 'Excluding' keywords in search?
  • One of These – Optional keywords

  • All of These – Mandatory keywords

  • None of These – Excluding keywords


33. How can interviews be scheduled for candidates?

From:

  • Candidate Pipeline in Job View

  • Plus (+) Icon on the top bar

  • Calendar Module


34. Are interview emails sent automatically?

Yes. Automated interview emails are sent to candidates and interviewers if configured in System Settings, and also when scheduling interviews.


35. What happens if a candidate applies for multiple jobs through the website?

If a candidate has already applied for one job and tries to apply for another, a notification will appear informing them of the previous application. If they choose to proceed, their profile will be recorded under both jobs.


36. What do the tabs like Applied, Pre-screen, Internal Submission, etc., mean in the Candidate Pipeline?

These tabs represent different stages in the candidate recruitment lifecycle:

  • Applied: Candidates who applied via the website, social media, or job boards.

  • Pre-Screen: Candidates whose CVs have been evaluated and matched to job requirements.

  • Internal Submission: CVs reviewed and submitted by recruiters for internal review.

  • Client Submission: CVs reviewed by the client for further interview consideration.

  • Interview: Candidates currently in the interview process.

  • Offered: Candidates selected and extended an offer by the client.


37. What is a Talent Pool? Can I add candidates and users to it?

A Talent Pool is a collection of candidates grouped by specific criteria. You can:

  • Add multiple candidates to a pool.

  • Assign users with access permissions to view/manage the pool.

  • Restrict access to selected users if required.


38. Can I save and reuse Advanced Search filters?

Yes, filters can be saved for future use. You can also reset them using the Reset button in the Advanced Search interface.


39. Which resume languages can be stored and searched?

Supported resume languages include: Dutch, French, German, Irish, Italian, Norwegian, Portuguese, Spanish, Swedish, Albanian, Danish, Icelandic, Bosnian, Czech, Romanian, Hungarian, Latvian, Polish, Russian, Turkish, Slovenian, Hebrew, Japanese.


40. Does iSmartRecruit support Boolean search?

Yes, you can create Boolean queries using operators like AND, OR, and NOT for refined candidate searches.


41. Can I search directly on job boards from the system?

No, job board searches cannot be conducted from within iSmartRecruit.


42. Can I sync interviews to calendars and track declined responses?

Yes, you can sync interviews with Google or Outlook calendars. While declines from candidates or interviewers are notified in the system, interviewers' availability status changes are not visible.


43. Is there any charge for providing access to the interviewers in the system?

Interviewers are not considered system users. You can manage the interviewers' list within the system. When they access interview details via shared links, they only see limited information and are not charged for system access.


44. Can the interviewer provide feedback to the candidate?

Yes, interviewers can provide feedback.
When you schedule an interview, the selected interviewers will receive an email with a feedback link. Upon submitting their feedback via the link, a notification is sent to the system, and users can view the submitted response.


45. Why would someone want to sync their calendar?

Syncing your calendar ensures that all events scheduled in iSmartRecruit (e.g., interviews, tasks, call reminders) appear in your personal calendar, helping you stay organised and receive timely notifications.


46. Can we integrate the iSmartRecruit Calendar with Outlook or Google Calendar?

Yes, iSmartRecruit supports integration with both Outlook and Google Calendar.
Navigate to the calendar module, click on the respective icons for Google or Outlook, and follow the authorisation process.


47. Is Outlook/Google Calendar a two-way sync?

Yes, it is. All scheduled events in iSmartRecruit will appear in your Google/Outlook calendar, and vice versa.


48. Can I generate a report showing candidates' progression through workflow stages?

Yes, the Team Activity Report provides insights into how candidates move through different workflow stages and tracks each recruiter's activity.


49. How does mass mailing work in the system?

You can perform mass mailing for Vendors, Leads, Clients, and Candidates.
Multi-select recipients and use the 'More Actions' menu to send mass emails. You can also configure the default sender address under Admin settings.


50. Is there a limit on mass mailing?

Yes, each account can send up to 5,000 emails per month.


51. Does iSmartRecruit use an external service for mass mailing?

Yes, we use third-party services like Mailgun. If you have your own Mailgun or SendGrid account, it can be integrated with the system.


52. How can I integrate my email account with iSmartRecruit?

Go to your Profile Settings > Connect tab, and integrate your Gmail or Outlook account directly.
Other email services can be integrated using SMTP and IMAP credentials.


53. Can emails from Outlook be linked to candidate profiles?

Yes, after Outlook integration, email conversations with candidates are automatically tracked and shown in their profile in iSmartRecruit.


54. Can iSmartRecruit be integrated with LinkedIn?

Yes, LinkedIn integration is available through the Social Network Connect feature in your settings.


55. Which job boards are supported by iSmartRecruit?

iSmartRecruit supports 20+ global free job boards and several subscribed platforms like CV-Library and LinkedIn.
Examples of free boards: Jooble, CareerJet, Monster, EuroJobs, MercadoJobs, etc.


56. What support options are available?

We offer support via Live Chat, Email, and Virtual Calls (for screen sharing and detailed walkthroughs).


57. Which browser is the Profile Scanner plug-in available for?

Google Chrome, Microsoft Edge


58. Which platforms does the Profile Scanner work on?

The Profile Scanner works on LinkedIn and Xing.


59. Is there an assignment module that auto-deletes data after a certain time?

No, but you can manually manage tasks and delete them when necessary.


60. Can third-party software like JumpLead or Xerox be integrated?

Custom integrations go through our evaluation process. This includes feasibility checks, long-term client benefit, and technical scope. If suitable, integration is considered as a paid customization.


62. What file formats does iSmartRecruit support?

Different features accept different file types.
For resumes, supported formats include: pdf, docx, doc, txt, rtf, html, htm, odt, ppt, pptx, rar, zip, xls, xlsx, csv, bmp, jpg, jpeg, gif, ico, png, swf, PDF, DOCX, DOC, TXT, RTF, HTML, HTM, ODT, PPT, PPTX, ZIP, RAR, CSV, XLS, XLSX, BMP, JPG, JPEG, PNG, SWF, GIF


63. Can I restrict access for external recruiters and managers?

Yes, you can manage user access and permissions using role-based restrictions from the Admin section.


64. What resume file types are accepted?

The system supports:
pdf, docx, doc, txt, rtf, html, jpg, png, jpeg, PDF, DOCX, DOC, TXT, RTF, HTML, JPG, PNG, JPEG.


65. Can data be imported from Excel into iSmartRecruit?

Yes, you can import data for Candidates, Clients, Leads, and Employees using the Master Data Excel Import tool in the Admin panel.


66. Can branches or departments be created in the system?

Yes, based on your subscription type:

  • Recruitment Agencies manage Clients.

  • Corporate HR users can manage internal Departments or Branches.


67. Can I send job details to vendors automatically?

Yes, vendor users can be assigned jobs. They’ll have restricted access and can upload candidates for their assigned jobs only.


68. How is onboarding handled in iSmartRecruit?

Once a candidate is marked as Hired, you can initiate onboarding. You can request specific documents and monitor onboarding progress within the system.


69. How are documents managed in iSmartRecruit?

Use the Documents module to store and organise onboarding files such as IDs, agreements, or any official paperwork.


70. What data migration options are available?

You can perform mass imports using Excel. For migrating from another ATS or system, our Data Migration Team offers paid assistance.


71. Do you support data migration from another system?

Yes. The feasibility depends on the data structure, volume, and format of your previous system’s files.


72. How is the cost of data migration determined?

Costs are based on file size, volume, and data complexity.


73. What is the typical turnaround time for data migration?

Time varies between 7 business days to 1 month, depending on the data format and volume.


74. What are the terms and conditions for data migration?
  • All resumes must be in a single base folder (no subfolders).

  • Supported formats: DOC, DOCX, RTF, HTML, TXT.

  • Duplicates are not checked during migration—all resumes will be imported as-is.

  • Resume migration is allowed only for blank accounts.

  • Use cloud storage (e.g., Google Drive) to share zipped files with our team.