Step-by-Step Guide to Handle Undetected Duplicates

1. Open Both Candidate Profiles

• Identify the two candidate entries that you believe are duplicates.

• Open both profiles in separate tabs for easy comparison.
  

2. Ensure Matching LinkedIn Profile URLs

To trigger the system’s duplicate detection:

• If one candidate has a LinkedIn URL, copy and paste it into the other candidate’s LinkedIn field.

• If neither candidate has a LinkedIn URL, use a random LinkedIn profile URL (for example, from a public profile) and add it to both candidates.

Important: Make sure the LinkedIn URL ends with a forward slash (‘/’) in both the candidates to ensure it is recognized correctly by the system.

Note: This is a temporary step to help the system detect duplicates. The URL can be removed later.

3. Fill Mandatory Fields if Empty

• If any candidate is missing a mandatory field (like an email address), enter a temporary email (e.g., [email protected]) to meet system requirements.
  

4. Refresh Candidate Profiles

• After making these updates, refresh both candidate pages to ensure the system recognizes the changes.

5. Check for Duplicates

• Now, click on the 3-dot menu nad check for duplicates.
  

• The candidates should now be recognized as duplicates.
  

6. Merge the Candidates

• Once identified as duplicates, follow the steps outlined in this article [How to Check and Merge Duplicate Candidate Profiles] to merge the candidates into a single profile.

7. Clean Up Temporary Data

After merging:

• Go to the newly created, merged candidate profile.
  

• Remove the temporary LinkedIn URL and temporary email (if added).
  

Need Help?

If you have any questions, feel free to reach out to our support team at [email protected].